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"An Initial Model of Trust in Chatbots for Customer Service - Findings from ..."

Cecilie Bertinussen Nordheim, Asbjørn Følstad, Cato Alexander Bjørkli (2019)

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DOI: 10.1093/IWC/IWZ022

access: closed

type: Journal Article

metadata version: 2020-03-13

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  - https://dblp.org/rec/journals/iwc/NordheimFB19
Cecilie Bertinussen Nordheim, Asbjørn Følstad, Cato Alexander Bjørkli:
An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study. Interact. Comput. 31(3): 317-335 (2019)

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