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"Digital or human touchpoints? Insights from consumer-facing in-store services."

Virginia Vannucci, Eleonora Pantano (2020)

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DOI: 10.1108/ITP-02-2018-0113

access: closed

type: Journal Article

metadata version: 2020-06-16

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  - https://dblp.org/rec/journals/itp/VannucciP20
Virginia Vannucci, Eleonora Pantano:
Digital or human touchpoints? Insights from consumer-facing in-store services. Inf. Technol. People 33(1): 296-310 (2020)

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