"Managing information systems for service quality: a study from the other side."

Pratyush Bharati, Daniel Berg (2003)

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DOI: 10.1108/09593840310478685

access: closed

type: Journal Article

metadata version: 2023-09-30

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Pratyush Bharati, Daniel Berg:
Managing information systems for service quality: a study from the other side. Inf. Technol. People 16(2): 183-202 (2003)

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