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"Effects of Managerial Response to Negative Reviews on Future Review ..."
T. Ravichandran, Chaoqun Deng (2023)
- T. Ravichandran, Chaoqun Deng:
Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints. Inf. Syst. Res. 34(1): 319-341 (2023)
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