"Effects of Managerial Response to Negative Reviews on Future Review ..."

T. Ravichandran, Chaoqun Deng (2023)

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DOI: 10.1287/ISRE.2022.1122

access: closed

type: Journal Article

metadata version: 2023-05-17

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T. Ravichandran, Chaoqun Deng:
Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints. Inf. Syst. Res. 34(1): 319-341 (2023)

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