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"The Voice of the Customer: Managing Customer Care in Twitter."

Reza Mousavi, Monica S. Johar, Vijay S. Mookerjee (2020)

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DOI: 10.1287/ISRE.2019.0889

access: closed

type: Journal Article

metadata version: 2020-07-31

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  - journals/isr/MousaviJM20
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  - https://dblp.org/rec/journals/isr/MousaviJM20
Reza Mousavi, Monica S. Johar, Vijay S. Mookerjee:
The Voice of the Customer: Managing Customer Care in Twitter. Inf. Syst. Res. 31(2): 340-360 (2020)

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