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"Brand Crisis and Customer Relationship Management on Social Media: ..."
Ramah Al Balawi, Yuheng Hu, Liangfei Qiu (2023)
- Ramah Al Balawi, Yuheng Hu, Liangfei Qiu:
Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry. Inf. Syst. Res. 34(2): 442-462 (2023)
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