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"Confusion in the Ranks: IT Service Management Practice and Terminology."

Mary Anne Winniford, Sue A. Conger, Lisa Erickson-Harris (2009)

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DOI: 10.1080/10580530902797532

access: closed

type: Journal Article

metadata version: 2020-12-02

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Mary Anne Winniford, Sue A. Conger, Lisa Erickson-Harris:
Confusion in the Ranks: IT Service Management Practice and Terminology. Inf. Syst. Manag. 26(2): 153-163 (2009)

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