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"IT Service Climate - An Essential Managerial Tool to Improve Client ..."
Ronnie Jia, Blaize Horner Reich (2011)
- Ronnie Jia, Blaize Horner Reich:
IT Service Climate - An Essential Managerial Tool to Improve Client Satisfaction With IT Service Quality. Inf. Syst. Manag. 28(2): 174-179 (2011)
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