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"An integrated framework of change management for social CRM implementation."

Mona Jami Pour, Mahnaz Hosseinzadeh (2021)

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DOI: 10.1007/S10257-020-00479-Z

access: closed

type: Journal Article

metadata version: 2021-03-23

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Mona Jami Pour, Mahnaz Hosseinzadeh:
An integrated framework of change management for social CRM implementation. Inf. Syst. E Bus. Manag. 19(1): 43-75 (2021)

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