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"Six sigma as a business process management method in services: analysis of ..."

Florian Johannsen, Susanne Leist, Gregor Zellner (2011)

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DOI: 10.1007/S10257-010-0128-2

access: closed

type: Journal Article

metadata version: 2020-08-12

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  - journals/isem/JohannsenLZ11
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  - https://dblp.org/rec/journals/isem/JohannsenLZ11
Florian Johannsen, Susanne Leist, Gregor Zellner:
Six sigma as a business process management method in services: analysis of the key application problems. Inf. Syst. E Bus. Manag. 9(3): 307-332 (2011)

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