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"Organizational knowledge and information technology: the key resources for ..."

Sujeong Choi (2018)

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DOI: 10.1007/S10257-017-0359-6

access: closed

type: Journal Article

metadata version: 2020-08-12

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Sujeong Choi:
Organizational knowledge and information technology: the key resources for improving customer service in call centers. Inf. Syst. E Bus. Manag. 16(1): 187-203 (2018)

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