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"Analysing information behaviour in structured service encounters: a case ..."

Rong-Rong Chen, Yung-Hsiu Lin, Her-Kun Chang (2012)

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DOI: —

access: open

type: Journal Article

metadata version: 2019-05-22

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  - electronic edition @ informationr.net (open access)
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  dblp key:
  - journals/ires/ChenLC12
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  persistent URL:
  - https://dblp.org/rec/journals/ires/ChenLC12
Rong-Rong Chen, Yung-Hsiu Lin, Her-Kun Chang:
Analysing information behaviour in structured service encounters: a case of call centre operations. Inf. Res. 17(2) (2012)

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