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"On a Data-Driven Method for Staffing Large Call Centers."

Achal Bassamboo, Assaf Zeevi (2009)

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DOI: 10.1287/OPRE.1080.0602

access: closed

type: Journal Article

metadata version: 2024-05-07

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Achal Bassamboo, Assaf Zeevi:
On a Data-Driven Method for Staffing Large Call Centers. Oper. Res. 57(3): 714-726 (2009)

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