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"Staffing to Maximize Profit for Call Centers with Alternate Service-Level ..."

Opher Baron, Joseph Milner (2009)

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DOI: 10.1287/OPRE.1080.0585

access: closed

type: Journal Article

metadata version: 2023-03-21

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Opher Baron, Joseph Milner:
Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements. Oper. Res. 57(3): 685-700 (2009)

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