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"Contact Centers with a Call-Back Option and Real-Time Delay Information."

Mor Armony, Constantinos Maglaras (2004)

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DOI: 10.1287/OPRE.1040.0123

access: closed

type: Journal Article

metadata version: 2020-03-31

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  - journals/ior/ArmonyM04a
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  - https://dblp.org/rec/journals/ior/ArmonyM04a
Mor Armony, Constantinos Maglaras:
Contact Centers with a Call-Back Option and Real-Time Delay Information. Oper. Res. 52(4): 527-545 (2004)

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