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"Effects of self-service technology on customer value and customer ..."

Shu-Hsun Ho, Ying-Yin Ko (2008)

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DOI: 10.1108/10662240810897826

access: closed

type: Journal Article

metadata version: 2020-03-04

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Shu-Hsun Ho, Ying-Yin Ko:
Effects of self-service technology on customer value and customer readiness: The case of Internet banking. Internet Res. 18(4): 427-446 (2008)

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