"Return on Quality at Chase Manhattan Bank."

Roland T. Rust et al. (1999)

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DOI: 10.1287/INTE.29.2.62

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type: Journal Article

metadata version: 2023-10-22

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Roland T. Rust, Timothy L. Keiningham, Stephen Clemens, Anthony Zahorik:
Return on Quality at Chase Manhattan Bank. Interfaces 29(2): 62-72 (1999)

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