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"Improving Customer Service Operations at Amazon.com."

Matthew F. Keblis, Maomao Chen (2006)

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DOI: 10.1287/INTE.1060.0219

access: closed

type: Journal Article

metadata version: 2017-05-27

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  - https://dblp.org/rec/journals/interfaces/KeblisC06
Matthew F. Keblis, Maomao Chen:
Improving Customer Service Operations at Amazon.com. Interfaces 36(5): 433-445 (2006)

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