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"IT Service Management Process Improvement based on ISO/IEC 15504: A ..."

Antoni Lluís Mesquida et al. (2012)

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DOI: 10.1016/J.INFSOF.2011.11.002

access: closed

type: Journal Article

metadata version: 2023-01-26

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Antoni Lluís Mesquida, Antònia Mas Picahaco, Esperança Amengual, José Antonio Calvo-Manzano:
IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review. Inf. Softw. Technol. 54(3): 239-247 (2012)

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