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"Market competitiveness and quality performance in high-contact service ..."
Rachel W. Y. Yee et al. (2013)
- Rachel W. Y. Yee, Andy C. L. Yeung
, T. C. Edwin Cheng
, Peter K. C. Lee
:
Market competitiveness and quality performance in high-contact service industries. Ind. Manag. Data Syst. 113(4): 573-588 (2013)
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