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"High-contact services of the transient and high-uncertainty type: managing ..."
Rachel W. Y. Yee et al. (2022)
- Rachel W. Y. Yee
, Thomas Y. Choi
, Andy C. L. Yeung
, T. C. E. Cheng:
High-contact services of the transient and high-uncertainty type: managing customer experience. Ind. Manag. Data Syst. 122(3): 752-773 (2022)
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