"Development of a customer satisfaction index model: An application to the ..."

Ali Türkyilmaz, Coskun Özkan (2007)

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DOI: 10.1108/02635570710750426

access: closed

type: Journal Article

metadata version: 2020-04-25

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  - https://dblp.org/rec/journals/imds/TurkyilmazO07
Ali Türkyilmaz, Coskun Özkan:
Development of a customer satisfaction index model: An application to the Turkish mobile phone sector. Ind. Manag. Data Syst. 107(5): 672-687 (2007)

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