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"Customer relationship management and innovation capability: an empirical ..."
Ru-Jen Lin, Rong-Huei Chen, Kevin Kuan-Shun Chiu (2010)
- Ru-Jen Lin, Rong-Huei Chen, Kevin Kuan-Shun Chiu:

Customer relationship management and innovation capability: an empirical study. Ind. Manag. Data Syst. 110(1): 111-133 (2010)

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