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"TQM, managerial factors and performance in the Spanish hotel industry."
Enrique Claver-Cortés et al. (2008)
- Enrique Claver-Cortés, Jorge Pereira-Moliner, Juan José Tarí, José F. Molina-Azorín:
TQM, managerial factors and performance in the Spanish hotel industry. Ind. Manag. Data Syst. 108(2): 228-244 (2008)
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