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"Identifying and Responding to Customer Needs on Facebook Fan Pages."
Aikaterini Manthiou, Lanlung Chiang, Liang Rebecca Tang (2013)
- Aikaterini Manthiou, Lanlung Chiang, Liang Rebecca Tang:
Identifying and Responding to Customer Needs on Facebook Fan Pages. Int. J. Technol. Hum. Interact. 9(3): 36-52 (2013)
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