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"Explore the differences between perceived service quality and customer ..."

Xian-Ying Xu, Shi-Yu Wu, Hao Jing (2017)

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DOI: 10.1504/IJSTM.2017.10006357

access: closed

type: Journal Article

metadata version: 2020-07-30

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Xian-Ying Xu, Shi-Yu Wu, Hao Jing:
Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes. Int. J. Serv. Technol. Manag. 23(3): 219-236 (2017)

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