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"Measuring the customer's perception of service quality using SERVQUAL in ..."

Jyotsna Hirmukhe (2013)

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DOI: 10.1504/IJSTM.2013.055622

access: closed

type: Journal Article

metadata version: 2020-07-30

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Jyotsna Hirmukhe:
Measuring the customer's perception of service quality using SERVQUAL in public services. Int. J. Serv. Technol. Manag. 19(4/5/6): 267-277 (2013)

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