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"Service employee behaviour: the role of compliance and risk taking."

Siegfried P. Gudergan, Ian Lings (2010)

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DOI: 10.1504/IJSTM.2010.034328

access: closed

type: Journal Article

metadata version: 2020-07-30

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Siegfried P. Gudergan, Ian Lings:
Service employee behaviour: the role of compliance and risk taking. Int. J. Serv. Technol. Manag. 14(2/3): 208-216 (2010)

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