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"The importance of customer retention: perceptions of New Zealand ..."

Shirley Barnett (2005)

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DOI: 10.1504/IJSTM.2005.006692

access: closed

type: Journal Article

metadata version: 2020-07-30

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Shirley Barnett:
The importance of customer retention: perceptions of New Zealand accommodation managers. Int. J. Serv. Technol. Manag. 6(2): 103-119 (2005)

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