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"A Data-Driven Methodology for Evaluating and Optimizing Call Center IVRs."

Bernhard Suhm, Pat Peterson (2002)

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DOI: 10.1023/A%3A1013674413897

access: closed

type: Journal Article

metadata version: 2020-06-08

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  - journals/ijst/SuhmP02
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  - https://dblp.org/rec/journals/ijst/SuhmP02
Bernhard Suhm, Pat Peterson:
A Data-Driven Methodology for Evaluating and Optimizing Call Center IVRs. Int. J. Speech Technol. 5(1): 23-37 (2002)

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