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"Analytical Modeling for the Strategic Design of Service Systems."
L. Douglas Smith et al. (2012)
- L. Douglas Smith, Robert M. Nauss, Jan Fabian Ehmke, Dirk Christian Mattfeld:
Analytical Modeling for the Strategic Design of Service Systems. Int. J. Strateg. Inf. Technol. Appl. 3(4): 1-15 (2012)
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