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"Conceptualisation and development of customer service skills scale: an ..."
Mamoun N. Akroush et al. (2010)
- Mamoun N. Akroush, Amjad A. Abu-ElSamen, Motteh S. Al-Shibly
, Fayez M. Al-Khawaldeh:
Conceptualisation and development of customer service skills scale: an investigation of Jordanian customers. Int. J. Mob. Commun. 8(6): 625-653 (2010)
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