BibTeX record journals/ijisscm/YerpudeSR19

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@article{DBLP:journals/ijisscm/YerpudeSR19,
  author    = {Samir Yerpude and
               Tarun Kumar Singhal and
               Hiren Rajeshkumar Rathod},
  title     = {Achieving Service Process Excellence With Connected Customer: {A}
               Winning Approach},
  journal   = {Int. J. Inf. Syst. Supply Chain Manag.},
  volume    = {12},
  number    = {1},
  pages     = {66--80},
  year      = {2019},
  url       = {https://doi.org/10.4018/IJISSCM.2019010104},
  doi       = {10.4018/IJISSCM.2019010104},
  timestamp = {Tue, 08 Sep 2020 13:32:29 +0200},
  biburl    = {https://dblp.org/rec/journals/ijisscm/YerpudeSR19.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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