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"Exploring the impact of communication effectiveness on service quality, ..."
Jun-gi Park et al. (2012)
- Jun-gi Park
, Jungwoo Lee
, Hyejung Lee, Duane Truex:
Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services. Int. J. Inf. Manag. 32(5): 459-468 (2012)
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