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"Perceived quality, satisfaction and customer loyalty: an empirical study ..."
Gustavo Quiroga Souki, Cid Gonçalves Filho (2008)
- Gustavo Quiroga Souki, Cid Gonçalves Filho:
Perceived quality, satisfaction and customer loyalty: an empirical study in the mobile phones sector in Brazil. Int. J. Internet Enterp. Manag. 5(4): 298-312 (2008)
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