"The impact of service quality and switching cost on customer loyalty in ..."

Chung-Tzer Liu (2008)

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DOI: 10.1504/IJIEM.2008.018310

access: closed

type: Journal Article

metadata version: 2020-09-02

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Chung-Tzer Liu:
The impact of service quality and switching cost on customer loyalty in information asymmetric services. Int. J. Internet Enterp. Manag. 5(3): 237-251 (2008)

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