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"Waiting time influence on customer repeated behaviour in chat service ..."

Ying Liu, Miao Yu, Tao Zou (2020)

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DOI: 10.1504/IJCAT.2020.106588

access: closed

type: Journal Article

metadata version: 2020-09-17

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Ying Liu, Miao Yu, Tao Zou:
Waiting time influence on customer repeated behaviour in chat service systems with staffing policy. Int. J. Comput. Appl. Technol. 62(3): 216-226 (2020)

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