"Study of e-services quality and customer loyalty: a moderated mediation ..."

Deepika et al. (2023)

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DOI: 10.1504/IJBIS.2023.132805

access: closed

type: Journal Article

metadata version: 2023-09-06

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Deepika, Shashank Vikram Pratap Singh, Sumanjeet Singh, Binod Kumar Rajak:
Study of e-services quality and customer loyalty: a moderated mediation model of perceived switching cost and e-satisfaction. Int. J. Bus. Inf. Syst. 43(4): 528-541 (2023)

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