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"Predictive Skill Based Call Routing Using Multi-Label Classification ..."

Vinay Kumar Kalakbandi, Sankara Prasad Kondareddy (2017)

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DOI: 10.4018/IJBIR.2017070104

access: closed

type: Journal Article

metadata version: 2020-05-26

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Vinay Kumar Kalakbandi, Sankara Prasad Kondareddy:
Predictive Skill Based Call Routing Using Multi-Label Classification Techniques. Int. J. Bus. Intell. Res. 8(2): 49-61 (2017)

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