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"Hazard rate estimation for call center customer patience time."

Han Ye, Lawrence D. Brown, Haipeng Shen (2020)

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DOI: 10.1080/24725854.2019.1692159

access: closed

type: Journal Article

metadata version: 2021-09-16

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Han Ye, Lawrence D. Brown, Haipeng Shen:
Hazard rate estimation for call center customer patience time. IISE Trans. 52(8): 890-903 (2020)

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