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"ITIL-based IT service support process reengineering."

Raul Valverde, Raafat George Saadé, Malleswara Talla (2014)

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DOI: 10.3233/IDT-130182

access: closed

type: Journal Article

metadata version: 2020-04-25

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Raul Valverde, Raafat George Saadé, Malleswara Talla:
ITIL-based IT service support process reengineering. Intell. Decis. Technol. 8(2): 111-130 (2014)

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