"Automated generation of model cases for help-desk applications."

Sholom M. Weiss, Chidanand Apté (2002)

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DOI: 10.1147/SJ.413.0421

access: closed

type: Journal Article

metadata version: 2020-03-13

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Sholom M. Weiss, Chidanand Apté:
Automated generation of model cases for help-desk applications. IBM Syst. J. 41(3): 421-427 (2002)

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