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"Prospects for simplifying ITSM-based management through self-managing ..."
David M. Chess et al. (2007)
- David M. Chess, James E. Hanson, John A. Pershing, Steve R. White:
Prospects for simplifying ITSM-based management through self-managing resources. IBM Syst. J. 46(3): 599-608 (2007)
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