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"IT service management architecture and autonomic computing."
Peter Brittenham et al. (2007)
- Peter Brittenham, R. Russell Cutlip, Christine Draper, Brent A. Miller, Samar Choudhary, Marcelo Perazolo:
IT service management architecture and autonomic computing. IBM Syst. J. 46(3): 565-582 (2007)
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