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"The contradictions of CRM - a critical lens on call centres."

Helen J. Richardson, Debra Howcroft (2006)

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DOI: 10.1016/J.INFOANDORG.2005.10.002

access: closed

type: Journal Article

metadata version: 2020-02-21

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  - https://dblp.org/rec/journals/iando/RichardsonH06a
Helen J. Richardson, Debra Howcroft:
The contradictions of CRM - a critical lens on call centres. Inf. Organ. 16(2): 143-168 (2006)

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