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"Designing an evaluation framework for IT service management."

Blake E. McNaughton, Pradeep Ray, Lundy Lewis (2010)

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DOI: 10.1016/J.IM.2010.02.003

access: closed

type: Journal Article

metadata version: 2024-05-07

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Blake E. McNaughton, Pradeep Ray, Lundy Lewis:
Designing an evaluation framework for IT service management. Inf. Manag. 47(4): 219-225 (2010)

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