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"A comparison of Magal's service quality instrument with SERVPERF."
Hollis T. Landrum, Victor R. Prybutok, Xiaoni Zhang (2007)
- Hollis T. Landrum, Victor R. Prybutok
, Xiaoni Zhang
:
A comparison of Magal's service quality instrument with SERVPERF. Inf. Manag. 44(1): 104-113 (2007)
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