"Centralization as a design consideration for the management of call centers."

Marco Adria, Shamsud D. Chowdhury (2004)

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DOI: 10.1016/S0378-7206(03)00087-9

access: closed

type: Journal Article

metadata version: 2020-02-20

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Marco Adria, Shamsud D. Chowdhury:
Centralization as a design consideration for the management of call centers. Inf. Manag. 41(4): 497-507 (2004)

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