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"Decision support system for service quality management using customer ..."
Chong Un Pyon, Min Jung Lee, Sang-Chan Park (2009)
- Chong Un Pyon, Min Jung Lee, Sang-Chan Park
:
Decision support system for service quality management using customer knowledge in public service organization. Expert Syst. Appl. 36(4): 8227-8238 (2009)
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