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"Voice of the customer: Customer satisfaction ratio based analysis."

Celestine C. Aguwa, Leslie Monplaisir, Ozgu Turgut (2012)

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DOI: 10.1016/J.ESWA.2012.02.071

access: closed

type: Journal Article

metadata version: 2023-03-21

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  - https://dblp.org/rec/journals/eswa/AguwaMT12
Celestine C. Aguwa, Leslie Monplaisir, Ozgu Turgut:
Voice of the customer: Customer satisfaction ratio based analysis. Expert Syst. Appl. 39(11): 10112-10119 (2012)

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